Company & Services
Q: Are you a trading company or a manufacturer?
A: TFNEW is an Enterprise AI Infrastructure & Private AI Solutions Provider-not simply a trading company or a conventional hardware manufacturer. We combine AI computing, networking, storage, liquid cooling, edge systems, AI runtime environments and delivery services into deployment-ready solutions. Multi-brand sourcing and OEM/ODM cooperation are supporting capabilities within the overall project delivery model.
Q: How long does it take to receive a response after submitting an inquiry?
A: We aim to respond to business inquiries within one business day. For urgent matters, you may contact us by phone or WhatsApp during our stated business hours.
Q: Does your solution support customization?
A: Yes. We plan and tailor the complete environment around model size, concurrency, data volume, facility conditions and business scenarios. This can include compute, networking, storage, liquid cooling, edge systems, private AI, RAG, agents, monitoring and delivery services. The final scope is confirmed during solution design.
Q: Which countries and regions do your services support?
A: We support international delivery and remote technical coordination across major markets. Localized or on-site services depend on the project scope, destination and partner availability, and will be confirmed in the proposal.
Ordering & Payment
Q: How can I inquire or place an order?
A: Submit the Contact Us form, email jack@tfnew.com, or contact us by phone or WhatsApp at +86 135 1044 4731. Please include your country or region, required products, target configuration and expected timeline so we can respond efficiently.
Q: What is the timeline for customized solutions?
A: A customized solution typically takes 2–6 weeks from confirmed requirements to an approved configuration, depending on engineering complexity, component availability, testing and documentation. A project schedule will be provided after scope confirmation.
Q: What payment methods do you accept?
A: Bank wire transfer (T/T) is the standard payment method for international orders. Any alternative method must be confirmed in the formal quotation or sales contract.
Q: What are the payment terms? Is a deposit required?
A: Payment milestones are stated in the formal quotation and sales contract. Project orders commonly use a deposit followed by a balance payment before shipment, but the exact percentages depend on the product, customization level and order value.
Shipping, Security & Compliance
Q: Who is responsible for logistics costs and customs duties?
A: Responsibilities follow the named Incoterms® 2020 rule in the quotation or contract. Under FOB, which applies to sea or inland-waterway shipments, risk transfers after the goods are loaded on board at the named port. Under EXW, the buyer generally arranges loading, transportation and customs procedures from the named place. FCA may be more suitable for containerized or multimodal shipments. The contract always takes precedence.
Q: How do you protect project data and confidential information?
A: Non-disclosure agreements are available where required. Project information is used for solution design, quotation, delivery and support, with access limited to relevant personnel and partners. Any customer-specific security or data-handling requirements should be defined in the project contract.
Q: Do your products comply with international environmental standards?
A: Compliance depends on the product model and destination market. Where applicable, we can provide available RoHS, REACH, CE or related declarations and test documentation. Required certifications should be confirmed for the selected model before order placement.